The term “software multitenancy” refers to a software architecture in which a single instance of software runs on a server and serves multiple tenants. A tenant is a group of users who share a common access with specific privileges to the software instance. With a multitenant architecture, a software application is designed to provide every tenant a dedicated share of the instance – including its data, configuration, user management, tenant individual functionality and non-functional properties.
This add-on expands the paging functionalities, allowing you to schedule announcements to be paged to the list of members defined. This is useful for scheduling school bells or announcements in companies, airlines, train stations, etc.
The Geo-Firewall add-on module for VitalPBX adds a new layer of security for your PBX. At VitalPBX we want to make it easier to control who can connect or not to our PBX system. That is why we have created this brand-new commercial module called “Geo Firewall”. With the Geo Firewall add-on, you can choose specific countries that can and cannot connect to your PBX system. And we have made it as easy as it gets.
With the Queues CallBack module, you can reduce customer frustration by minimizing the time spent on hold. This feature provides callers with the option to request a callback from the next available agent instead of waiting on hold, allowing them to disconnect from the call and tend to other things.
The OpenVPN add-on is a commercial module, and allows you to configure a OpenVPN server and its clients right from the GUI. The free version comes with all the features, but, you can configure only two clients as maximum.
The virtual faxes add-on allows you to configure multiple fax modems to send and receive faxes from VitalPBX GUI.
The rebranding add-on is a simple, but a powerful module that allows you to customize the VitalPBX GUI according to your preferences.
With the “Maintenance” add-on you can easily clean your PBX and save a lot of storage: deleting old recordings or converting recordings from wav to mp3 format, also you can delete recordings with short durations and old CDR. The maintenance add-on has various settings, between them, the possibility to assign a Cron Profile item to schedule the execution of the configured options.
The IVR Stats addon allows you to get reports about the interaction of your customers with your IVRs, allowing you to know what options are used more or which departments are more requested, etc.
Sonata Switchboard is an application through which you can monitor in real time all the activity in your PBX.
Manage your Calls, Extensions, Queues,
and much more, all in real-time! With
Sonata Switchboard you can create
various layouts with multiple widgets
that can accommodate to your business’s
needs. Be in control of your PBX’s calls!.
Sonata Billing is a system through which you can rate all calls from your PBX. Allowing summary and detail reports to be generated.
With Sonata Billing you have a fully
featured call accounting application that
will allow you to manage your call expenses.
Apply different rates and tariffs, create
reports based on usage, Carriers, Rates,
and more!.
Create powerful reports to measure the performance for your Call Center Queues and Agents. Have a complete set of reports based on the statistics for your Call Center, export reports, and send them automatically by email, all from within the application.
Sonata Recording Management is a software through which you can manage the recordings of your PBX.
Keep your VitalPBX Call Recordings
organized. With Sonata Recordings you
can create teams of extensions, flag
recordings, add notes, references, and
more. So you can then create reports
based on the recordings and have them
fully organized.
We can help with everything from implementation assistance to upgrades and production down emergencies.
Predictive dialer gives you the ability to connect with thousands of viable customers while filtering out the busy, disconnected, no answer, and voicemail calls. All you have to do is upload a contact list and set a dial ratio; our predictive dialer software takes care of the rest. Cloud-hosted Predictive Dialer solution ensures that the agents perform to their maximum efficiency and escalate towards impeccable customer service.
We offer extensive international coverage of local, national and toll-free virtual phone numbers. Currently, we cover 79 countries and 3997 area codes worldwide, with services being delivered over Private or Public VoIP SIP Trunks,
Our state-of-the-art network allows us to deliver premium quality and high reliability services, and includes SLAs in many countries. Our phone numbers are sourced exclusively from local partners, and these numbers are directly allocated by the regulator in each country.
